True Files: Nuisance Call
Time: This afternoon
Place: Office
People: An annoying Z and an annoyed Y
Z: (In a polite and polished voice) Good Afternoon, this is Z, calling on behalf of H International. We have a chain of xx hotels and yy restaurants under a special programme lined up...
Y: (Blur, not sure what she’s in for) What’s all this about?
Z: (Encouraged, continues in a smooth voice) Okay, we have xx hotels and yy restaurants available that you can choose from to stay and dine at your leisure and pleasure...You will receive a special VIP card that comes with additional privileges. This special package is priced at a very attractive discount, promotional price only $xxx...
Y: (Thinking: Oh no, this kind again...) Sorry, but I’m not interested...
Z: But Ms, I’m sure you are either married or have a special partner that you want to...
Y: (Thinking: What’s that to do with you?!) I’m NOT interested!
Z: Okay, but how do you normally celebrate your family members’ or friends’ birthdays?
Y: (Getting more impatient) I don’t see why I should tell this to people I don’t even know!
Z: (Presumably acting blur) Huh? Pardon?
Y: (Getting infuriated) I think I want to end this call NOW...
Z: But Ms, do you have any friends that you can recommend for this special package? I...
Y: (Audibly annoyed and irritated) NO, I really want to end this c...
Z: (In an incredulous tone) NO? You mean you don’t have friends that...
Y: Bye!
(Not word-for-word, but the idea is there.)
Place: Office
People: An annoying Z and an annoyed Y
Z: (In a polite and polished voice) Good Afternoon, this is Z, calling on behalf of H International. We have a chain of xx hotels and yy restaurants under a special programme lined up...
Y: (Blur, not sure what she’s in for) What’s all this about?
Z: (Encouraged, continues in a smooth voice) Okay, we have xx hotels and yy restaurants available that you can choose from to stay and dine at your leisure and pleasure...You will receive a special VIP card that comes with additional privileges. This special package is priced at a very attractive discount, promotional price only $xxx...
Y: (Thinking: Oh no, this kind again...) Sorry, but I’m not interested...
Z: But Ms, I’m sure you are either married or have a special partner that you want to...
Y: (Thinking: What’s that to do with you?!) I’m NOT interested!
Z: Okay, but how do you normally celebrate your family members’ or friends’ birthdays?
Y: (Getting more impatient) I don’t see why I should tell this to people I don’t even know!
Z: (Presumably acting blur) Huh? Pardon?
Y: (Getting infuriated) I think I want to end this call NOW...
Z: But Ms, do you have any friends that you can recommend for this special package? I...
Y: (Audibly annoyed and irritated) NO, I really want to end this c...
Z: (In an incredulous tone) NO? You mean you don’t have friends that...
Y: Bye!
(Not word-for-word, but the idea is there.)
posted by yung | 11:42 pm
6 Comments:
wow!!! first time i am seeing our gentle,soft spoken yung so Fierce!!!!! whahahaha.. cOOl cOol.. whahahaa...
viineon: yung is alway so gentle and kind hearted!! haaa
well, it's bad to hang up on ppl. cos i ever experienced 'being hung up' b4 and it felt very bad (tho i must say it wasn't my fault dat time...)
So i tried repeating "not interested"..."want to end the call"...until he give up. I think it's a skill u need in court when up against longwinded lawyers, cos it will never do to lose yr temper there...
these people are well-trained...
i went thru some training before... when customers tell u they're not interested, they will prob more to lead u on...unless u cut their call, or u might get hooked up !!!
haha...i experienced something like this before too...yeah, super irritating man...
yung.. im quite suprised at ur response... way to go!!! and thanks for the message.. :)
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